Open Positions
| Job Title | Technologies | Experience | Location |
|---|---|---|---|
| SAP Support Engineer (Remote) | SAP technical consulting, ITSM, SAP Basis, SAP Applications, SAP HEC, SAP S/4 HANA, infrastructure operations, network, interfaces, load balancers | 4 to 8 years | Remote |
SAP Support Engineer (Remote)
Key Responsibilities
- Support sales-to-delivery handover and customer onboarding.
- Initiate digital service kick-offs and conduct service reviews.
- Orchestrate service/project delivery within scope, budget, and milestones.
- Assist in de-escalations and critical customer situations.
- Contribute to release and maintenance activities.
- Provide technical support and feasibility reviews.
- Execute problem management and continuous improvement.
- Document structured knowledge and support training/onboarding of associates.
Mandatory Skills
- Engineering graduate with minimum 4 years of SAP technical consulting experience.
- At least 2+ years in customer-facing roles (consulting, IT support, IT services).
- Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
- Hands-on experience with SAP Basis activities, release upgrades, and infrastructure updates.
- Working experience with SAP HEC and SAP S/4HANA Cloud solutions.
- Knowledge of infrastructure operations, networks, interfaces, and load balancers.
- Strong troubleshooting and problem-solving skills.
- Excellent customer focus, relationship building, and decision-making ability.
- Strong communication skills (written and verbal).
- Experience working with cross-cultural and cross-functional teams.
- Proficiency in English; additional languages are a plus.