Open Positions
| Job Title | Technologies | Experience | Location |
|---|---|---|---|
| Senior SAP Support Engineer (Remote) | SAP technical consulting, ITSM, SAP Basis, SAP applications, SAP HEC, SAP S/4 HANA, SAP basis activities, release upgrades, infrastructure updates, | 6 to 12 years | Remote |
Senior SAP Support Engineer (Remote)
Key Responsibilities
- Lead customer onboarding and digital service kick-offs.
- Conduct periodic service reviews and ensure service quality.
- Orchestrate service/project delivery across scope, budget, and milestones.
- Manage escalations and critical incidents with SAP MIM and Product Support.
- Provide technical feasibility studies and solution reviews.
- Support customer release and maintenance activities.
- Drive problem management and continuous improvement.
- Collaborate with SAP stakeholders to ensure customer success.
- Review SLA service credit cases and support commercial change requests.
- Lead structured documentation and competency uplift initiatives.
Mandatory Skills
- Engineering graduate with minimum 6 years of SAP technical consulting experience.
- At least 4–5 years in customer-facing roles.
- Advanced knowledge of IT Service Management, SAP Basis, and SAP Applications.
- Proven expertise in SAP HEC and SAP S/4HANA Cloud solutions.
- Strong experience with SAP Basis activities, release upgrades, and infrastructure updates.
- Advanced troubleshooting and incident management skills.
- Strong project delivery orchestration (scope, budget, milestones).
- Experience in customer release and maintenance activities.
- Excellent communication, stakeholder management, and leadership skills.
- Experience in cross-cultural collaboration and managing complex accounts.
- Proficiency in English; additional languages are a plus.